Remote data collection

These conditions regulate the operation and functioning of the remote personal data collection service of XARXES DE TELECOMUNICACIONS ALTERNATIVES, S.L., hereinafter XTA, and are designed as a supplement to the GENERAL CONDITIONS FOR THE PROVISION OF THE ACCESS SERVICE ON THE INTERNET / TELEPHONE.

These particular conditions do not refer to the telephone and internet service but to the remote (telephonic) personal data collection service that XTA makes available to the User for the subsequent contracting of XTA services.


1.1 The object of XTA’s remote personal data collection service is the subsequent commercialization in the Catalan territory of the services provided by XTA (the “Service”). The use of the Service attributes the status of user of the Service (henceforth, “User”) and expresses the acceptance of the entirety of these particular conditions (the “Particular Conditions”) together with the GENERAL CONDITIONS FOR THE PROVISION OF THE INTERNET / TELEPHONE ACCESS SERVICE.

1.2 The services provided by XTA will be governed by the GENERAL CONDITIONS FOR THE PROVISION OF INTERNET ACCESS / TELEPHONE SERVICE., which must be accepted by the User in the recruitment process following the collection of personal data remotely.


2.1 In the process of collecting personal data at a distance (telephone), filling in the forms and expressions of consent required of the User by telephone will mean the User’s full acceptance of XTA’s commercial proposal and the applicable conditions. In order to improve the security of the system and to keep evidence of the contract made, XTA may record these telephone conversations by means of prior notice to the User.

2.2 Confirmation of the contract. Once the remote personal data collection process is complete, XTA will provide the User with a confirmation of the contract made, which will be sent to the email address provided by the User during the data collection process remote personal data and will include all the conditions applicable to the contracted service. This will occur whenever the customer provides an email address to XTA.

2.3 Signature the contract. XTA will generate the contractual document in digital format that will be formalized between the parties, the User and XTA, by digital signature through a tablet, at the User’s home or at the XTA offices. The User will receive the signed contract in the email provided.
If the User so wishes, or if he does not have an email, he may request to formalize the contract in paper format. In this case, XTA will generate the contractual document in paper format to be formalized between the parties, the User and XTA, by signing the document that will be delivered in paper format to the User’s home or to XTA’s offices. The contract must be received personally by the User, who must provide proof of identity.
By calling 93 897 52 00, Users who have completed a contract can check the status of their contract and receive assistance to resolve doubts regarding it.


3.1 The User must be of legal age, having reached the age of 18, to formalize any XTA service contract.

3.2 The User undertakes to use the Service correctly and diligently and in accordance with the Law, these Particular Conditions and the contractual conditions. The User commist to refrain from using the Service for illicit purposes or effects, harmful to the rights and interests of third parties, prohibited or in any way that may damage the Service or prevent its normal use or enjoyment Service, computer equipment, software, documents, files, and all types of content stored on XTA or third party computer equipment. XTA reserves the right to take the measures it deems appropriate in the event that there are indications of fraudulent use of the Service.


4.1 The form of payment for the order will be, by default, by direct debit.


In accordance with what is established in the EU General Data Protection Regulation 2016/679 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) informs that the person responsible for the treatment of personal data is XARXES DE TELECOMUNICACIONS ALTERNATIVES, SL.

The User’s personal data will be processed to formalize the contracting of the XTA service and its subsequent provision. Phone calls may be recorded.
XTA can check the solvency of the User through access to files predetermined for this action and will verify the accuracy of the data provided, the definitive activation of the service being conditional on these checks.

Personal data of the User will be kept as long as there is a legitimate interest and respecting the terms established in the different applicable regulations. Recordings of phone calls will be kept for a maximum period of 12 months.

The User declares that each and every one of the data provided to XTA in the remote personal data collection procedure is true and corresponds to him.

The User’s data will be processed on the basis of their consent, to execute a contract or to apply pre-contractual measures.

The User can freely exercise the right of access, rectification, deletion or forgetting, limitation, opposition, portability and not to be subject to automated individual decisions by contacting our data protection representative, at the email , having to identify themselves properly and clearly request the right to exercise.


The relationship between XTA and the User will be governed, in general, by Spanish legislation.